Casinova Casino Terms and Conditions

Welcome to Casinova Casino, where we provide you with an exceptional online gaming experience. These terms and conditions govern your use of our services and form a legally binding agreement between you and us. By accessing our platform, creating an account, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

Account Registration and Verification

At Casinova Casino, we require all players to complete a thorough registration process before accessing our gaming services. You must provide accurate, current, and complete information during registration, including your full name, date of birth, address, and contact details. We reserve the right to verify your identity through our Know Your Customer (KYC) procedures, which may require you to submit additional documentation.

You agree that you are at least 18 years old or the minimum legal gambling age in your jurisdiction, whichever is higher. We prohibit multiple accounts - each player may maintain only one active account with Casinova Casino. Any attempt to create duplicate accounts will result in immediate account closure and forfeiture of funds.

Account Security

You are responsible for maintaining the confidentiality of your login credentials
You must immediately notify us of any unauthorized access to your account
We may suspend accounts showing suspicious activity until verification is complete
Password changes can be initiated through your account settings or by contacting support

Deposits and Withdrawals

Our Casinova online casino accepts various payment methods including credit cards, e-wallets, bank transfers, and cryptocurrencies. The minimum deposit amount is €10 for most payment methods, with Bitcoin deposits requiring a minimum of €30. We process all transactions according to our established limits and timeframes.

Withdrawal requests are processed within three business days, with e-wallet withdrawals typically completed instantly after approval. Bank transfers may take 3-5 business days depending on your financial institution. All withdrawals are subject to our VIP level limits, ranging from €500 daily for Level 1 players to €1,500 daily for Level 5 VIP members.

Anti-Money Laundering Compliance

We maintain strict anti-money laundering policies in accordance with international regulations. All players must withdraw funds using the same payment method used for deposits, where possible. Large transactions may require additional verification before processing.

Bonuses and Promotions

At Casinova Casino, we offer various bonuses including our welcome package worth up to €2,000 plus 350 free spins. All bonuses are subject to wagering requirements and terms specified in the promotional materials. Our welcome bonus requires a 40x wagering requirement on the combined deposit and bonus amounts, which must be completed within 10 days of activation.

Players can participate in additional promotions such as our Spinoleague tournament with prizes up to €12,000,000, weekend reload bonuses, and daily cashback offers. We reserve the right to modify, suspend, or terminate any promotion at our discretion.

Bonus Terms

Maximum bet while bonus is active: €5 or equivalent currency
Free spins must be claimed within 24 hours of being awarded
Bonus funds cannot be withdrawn until wagering requirements are met
We may void bonuses and winnings for terms violations

Gaming Rules and Fair Play

Our Casinova Casino online platform features over 12,319 games from leading providers including Pragmatic Play, NetEnt, and Evolution Gaming. All games operate using certified random number generators to ensure fair outcomes. We prohibit any attempts to manipulate or exploit our games, including the use of automated software or betting systems.

Players found engaging in fraudulent activity, collusion, or advantage play will have their accounts closed and winnings confiscated. We maintain detailed logs of all gaming activity and reserve the right to investigate suspicious patterns.

Responsible Gaming

We are committed to promoting responsible gambling practices. Players can set deposit limits, session time limits, and self-exclusion periods through their account settings. Our customer support team provides assistance with responsible gaming tools and can direct players to professional help organizations when needed.

At Casinova login sessions, we display reality checks to help players track their gaming time and spending. We also offer cooling-off periods ranging from 24 hours to 30 days for players who need a temporary break from gaming.

Prohibited Activities

The following activities are strictly prohibited on our platform:

Using multiple accounts to claim bonuses or circumvent limits
Participating in money laundering or other illegal activities
Attempting to reverse engineer or hack our software
Providing false information during registration or verification
Using payment methods that do not belong to you

Account Closure and Termination

We reserve the right to close accounts immediately if we suspect violations of these terms or applicable laws. Players may also request account closure by contacting our support team at [email protected]. Upon closure, any remaining balance will be returned to the account holder after verification, minus any applicable fees or charges.

Self-excluded players cannot reopen accounts for the specified exclusion period. We may refuse to reopen accounts of players who have repeatedly violated our terms or engaged in problematic behavior.

Intellectual Property

All content on our Casinova Casino platform, including logos, graphics, software, and game content, is protected by intellectual property rights. Players are granted a limited license to use our services for personal gaming purposes only. Commercial use or reproduction of our content is strictly prohibited without written permission.

Privacy and Data Protection

We collect and process personal data in accordance with our privacy policy and applicable data protection laws including GDPR. Player information is used solely for account management, game provision, and regulatory compliance. We do not sell or share personal data with third parties except as required by law or necessary for payment processing.

Dispute Resolution

Any disputes arising from your use of our services should first be addressed through our customer support team available 24/7 via live chat or email. If a satisfactory resolution cannot be reached, disputes may be escalated to our licensing authority, the Gaming Board of Anjouan.

These terms are governed by the laws of Anjouan and the Union of Comoros. By using our services, you agree to submit to the exclusive jurisdiction of the courts of Anjouan for any legal proceedings.

Updates to Terms

We may modify these terms at any time to reflect changes in our services, legal requirements, or business practices. Updated terms will be posted on our website with the effective date clearly indicated. Continued use of our services after changes take effect constitutes acceptance of the modified terms.

For questions about these terms and conditions, please contact our support team. We appreciate your understanding and compliance with these terms, which help us maintain a safe and enjoyable gaming environment for all players.

Content updated: May 27, 2026